Refund policy
Returns
At Hello Wellness we are fully committed to our customer's satisfaction and want you to truly enjoy our products. If you are in any way dissatisfied with your purchase please email us right away at info@hellowellnessnaturals.com.
We accept returns within 30 days of receipt of purchase for a full refund of the original payment method minus shipping & handling for all new or in gently-used condition to qualify for our 30-Day Return Policy.
We cannot process any returns without first being contacted. To complete your return, we require a receipt or proof of purchase.
What items are non-refundable?
- Free gifts or promotional items with retail value.
- Products that have been significantly used.
- Returns on partial sets.
- Original shipping paid.
How soon will I get my refund?
Once your item(s) are received, refunds are typically processed within 7 days.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@hellowellnessnaturals.com and send your item to: 6625 Iron Place Suite B, CRT0734N-1 Springfield, VA 22151 United States.
Shipping
To return your product, you should mail your product to 6625 Iron Place Suite B, CRT0734N-1 Springfield, VA 22151 United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return original shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance.